Return/Refund Policy

Please note that enrolment on our courses is subject to the following terms and conditions:
1 Deposits are non-refundable.
2 The balance of course fees must be paid no later than 7 working days before the first day of the course. Should the balance not reach us on time you will automatically be placed on a reserve list and risk losing your place if someone pays in full before you do. There will be no right to a refund of your deposit.
3 If you postpone the starting date of your ITTI course giving:
A More than 4 weeks notice—no penalty. The deposit will be valid for a future course. The course must be completed within one year of its postponement.
B Less than 4 weeks notice—you will forfeit your original deposit which must be paid again. If any other payments have been made, that money will be valid for a future course. The course must be completed within one year of its postponement.
4 If you cancel the ITTI course:
A More than 4 weeks before the course starts—full refund of balance (not of deposit)
B Between 2 and 4 weeks before the course starts—50% refund of balance (not of deposit)
C Less than 2 weeks before the course starts—0% refund
5 If your visa is rejected, as long as proof of rejection is sent to us, we would refund full fees except the deposit of the course and a $150 administration charge (including visa support).
6 The place on any course and fees paid cannot be transferred to another person.
7 Postponements of extension courses are possible giving no less than 1 week notice. No penalty will be applied in these cases. If the extension course is postponed it must be completed within one year of its postponement. If ITTI cancels the extension course, you will receive a full refund. If a trainee cancels the extension course, no refund will be given.
8 ITTI cannot be held responsible for loss or theft of personal belongings.
9 We reserve the right to cancel a course up to 2 weeks before the start date. In this case your full fees will be refunded (including deposit).